Reservations and Payments

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Pre-season booking (booking queue) - To reserve a spot on the booking queue, you must pay the 25% of the total of the trip. This amount is 100% refundable if you decide to cancel before June 15th 2025. - To confirm your participation in any of our trips, you will have to pay in advance the 50% of the total cost of the trip. Please consider that finally we have to receive the “total amount” of the cost of the trip you selected, Hello Patagonia will cover WeTravel.com payment fees. (WeTravel is thepayment plattform used.) The client must cover their credit card fees. - The remaining balance must to be paid 90 days before your trip date. When we receive your deposit, along with your booking form, we will send you an email with the confirmation of your booking.

Refunds No Show - In the event that a customer does not show up for the start of the trip the company will assume the non-participation of the client and thus the sections of the trip will be at the disposal of the company. The customer can continue with the itinerary of the trip only in the event that there is availability. - The customer is not entitled to any refund for the sections of the trip not used. Hello Patagonia will not offer refunds to those who have voluntarily not used the services for whatever reason including flight delays, cancellations or changes of mind.

Cancellations - If you cancel your reservation for any reason, payments made to Hello Patagonia will be refunded minus a cancellation fee of US$150. This fee is computed as of date of our actual receipt of your cancellation notice (by e-mail). Notice of cancellation must be submitted in writing via e-mail. - If you cancel your reservation 90 days or more prior to departure, we will refund 100% of your money, except the cancellation fee of US$150. After that, the following rates apply: 89 to 51 days prior to the trip - refund of 40% of the total payment 50 to 31 days prior to the trip - refund of 10% of the total payment 30 days prior to the trip - no refund The expenses to send the money to the country of the customer (bank commissions, fees etc.) will be discounted from this percentage.

Hello Patagonia is not responsible for any injury the guests may suffer in case of any accident during the trip. Hello Patagonia recommends that the guest pays for medical, trip and accident insurance. To put together this package, Hello Patagonia hires services from other companies, Hello Patagonia is not responsible in an way for this other companies services and quality or terms and conditions. Nevertheless, we select our partners very carefully to try to give our guests the best options available.

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Hello Patagonia recommends that you hire Travel Insurance to protect your trip payment in case of any canellations due to weather or Force Majeure (events above Hello Patagonia´s control, natural disasters, etc.)